Our Privacy Policy

Last Updated: October 2025

1. Introduction

Welcome to Msgora, a global communication platform committed to delivering secure, reliable, and innovative chat and messaging services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, products, and related services (collectively, the “Services”).

By accessing or using Msgora, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect data to provide and improve our Services:

• Personal Information: Name, email address, phone number, company name, billing details, and any information voluntarily submitted during account registration or customer communication.

• Transactional Data: Payment information processed through secure gateways (we do not store complete credit or debit card details).

• Technical Data: IP address, browser type, device identifiers, usage statistics, and session logs to enhance functionality and security.

• Cookies & Similar Technologies: Used for analytics, personalization, and user experience optimization.

3. How We Use Your Information

Your information helps us:

• Operate, maintain, and improve the Msgora platform.

• Process transactions and provide receipts or confirmations.

• Respond to inquiries, feedback, or technical issues.

• Send updates, service alerts, and promotional communications (you can opt out anytime).

• Ensure platform security and fraud prevention.

4. Data Security

We use industry-standard encryption (SSL/TLS), access controls, and monitoring tools to protect your data from unauthorized access, alteration, or disclosure. Despite our efforts, no digital transmission is 100% secure; users share information at their own discretion.

5. Data Retention

We retain personal data only as long as necessary to fulfill contractual obligations, comply with legal requirements, or resolve disputes.

6. Information Sharing

We may share data with trusted partners who assist in service delivery — such as hosting providers, payment gateways, or analytics services — under strict confidentiality and data-protection agreements. We never sell user information.

7. International Data Transfers

If you access Msgora from outside India, your data may be processed in accordance with applicable international privacy standards. We ensure adequate protection consistent with global compliance frameworks.

8. Refund & Payment Processing Policy

All refund requests are processed within 7 business day of approval.
Refunds may be subject to nominal processing fees corresponding to payment-gateway charges applicable to the original transaction method. These minor deductions represent the actual costs incurred during payment processing and are not additional company fees.

Refunds are always returned to the same payment source used during the initial purchase.

9. Your Rights

You have the right to:

• Access or request deletion of your personal data.

• Correct inaccurate information.

• Withdraw consent for communications or marketing.

• File a complaint if you believe your rights have been violated.

Requests may be submitted to info@msgora.com.

10. Policy Updates

We may modify this Privacy Policy periodically. Updated versions will be posted on our website with the revised date at the top. Continued use of Msgora indicates acceptance of any updates.

11. Contact Us

For privacy concerns, inquiries, or complaints:
📧 info@msgora.com
🌐 https://msgora.com/